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Zizo

Customer centre

Shop the brands you love, delivered from nearby.

Zizo puts many brands in one app and delivers from verified stores in your neighbourhood. Here's everything you need to know about shopping with us.

Why shop on Zizo

One app. Many brands. A store just around the corner.

Genuine brand products

Products are listed together with the brands that make them, so you know what you're getting.

Many brands, one cart

Explore brand stores and categories side by side, and check out everything together.

Delivered from nearby

Your order is packed by a verified Zizo store close to your address, not shipped across the country.

Pay your way

Pay securely online at checkout, or choose cash on delivery.

Track every order

See exactly where each order stands, from placed to delivered, in the Orders screen.

Help when you need it

Questions about an order? Our support team is an email away.

How ordering works

Your first Zizo order in four steps.

  1. 01

    Download & sign in

    Get the Zizo app and sign in with your mobile number. No password needed, just a one-time code.

  2. 02

    Set your delivery address

    Add your address and pin it on the map. Zizo uses it to find stores that can deliver to you.

  3. 03

    Shop brands & categories

    Browse brand stores or categories, search for what you need, and add items to your cart.

  4. 04

    Pay & track

    Pay online or choose cash on delivery, then follow your order in the app until it reaches you.

Download the app

Get Zizo on your phone.

Sign in with your mobile number, set your address and start shopping your favourite brands in minutes.

Coming soon toGoogle PlayComing soon toApp Store

FAQ

Questions customers ask us.

Is Zizo available where I live?
Zizo delivers wherever there are Zizo fulfilment stores nearby, and the network is growing. Add your address in the app to see what can be delivered to you.
Why does the app ask for my location?
Your orders are packed by stores close to you, so Zizo needs your delivery location to find the right store and show you products available in your area.
Are the products genuine?
Products on Zizo are listed by Zizo together with the brands themselves, and fulfilled by stores that are verified before they join.
Can one order come from more than one store?
Yes. If no single nearby store has everything in your cart, Zizo may split the order between stores. You can see the status of every part in the order details.
How can I pay?
You can pay online at checkout or choose cash on delivery.
I need help with an order. Who do I contact?
Write to us at [email protected] with your order number and we'll help you out.